Business Policies

Appointment & Payment Policy:

To Book online, you will be prompted to create a profile so you can electronically sign our waiver and receive appointment reminders. If you loathe technology and would prefer assistance with booking, please call us at 330-235-1726 and we will be happy to assist you.

A $30 deposit is required to book with our practitioners. A valid card on file is also needed to reserve any other service. By booking, you agree to our cancellation and no-show policies (see below). To avoid an electronic fee, call us to place a card on file and pay using your preferred method at your appointment.

Appointment Requests:

A full business day’s notice is required for personal service appointment requests unless otherwise arranged with the practitioner. Appointment requests will be approved during business hours only.

Cancelation + No-Show Policies:

Late arrivals for Salt Therapy sessions, or salty classes, salty workshops forfeit their session, as they start on the hour, and we are UNABLE to open the door once the halogenerator is running.

🚫 Cancellations made less than 24 hours before the appointment will result in a forfeit of your deposit. No-shows, including those arriving 15 minutes late, will be charged 100% of the service fee.

✅ Cancellations made with at least 24 hours notice will result in a full credit to your Zenning client account.

Refunds are only provided if the instructor or practitioner cancels or due to inclement weather. Otherwise, payments will be credited to your Zenning account.